Frequently Asked Questions

Everything you need to know about REDMAGIC gaming gear and support.

Which countries do you ship to?

REDMAGIC ships to most countries in North America, Europe, and Asia. Please check our shipping policy page for a specific list of supported regions and estimated delivery times.

What is the warranty period for REDMAGIC smartphones?

All REDMAGIC smartphones come with a standard one-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.

How do I initiate a return or exchange?

You can request a return within 15 days of delivery. To start the process, contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

Are REDMAGIC phones compatible with my carrier?

Our devices are globally unlocked; however, we recommend checking the 4G and 5G band compatibility of your specific carrier before purchasing to ensure optimal network performance.

What payment methods are accepted?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Affirm depending on your shipping region.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.