Returns & Exchanges

At REDMAGIC, we strive to provide the ultimate gaming experience; if you are not completely satisfied with your purchase, you can return your device within 15 days of delivery for a full refund or exchange. All returned items must be in their original packaging with all accessories included to qualify for a processing.

1

Initiate a Request

Log into your REDMAGIC account and navigate to the 'My Orders' section to submit a return or exchange request within the 15-day eligibility window.

2

Wait for Approval

Our support team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label.

3

Pack and Ship

Securely package your device in its original box, include all original cables and manuals, and attach the provided shipping label to the outside of the package.

4

Inspection and Refund

Once our warehouse receives and inspects your device for any physical damage, we will process your refund or ship your replacement within 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing